Ronny Groans LLC – ronnygroans.com
Last Updated: 8th of December, 2025
At Ronny Groans LLC, we are committed to providing responsive and helpful customer support for all members. Our goal is to ensure a smooth, reliable, and enjoyable experience across our website and subscription services.
1. How to Contact Customer Support
For all support requests, please contact us at:
Please include:
Your full name
The email address associated with your account
A clear description of your issue
Screenshots or URLs (if relevant)
Your order/transaction number (if related to billing — available in your CCBill receipt)
2. Support Hours
We provide customer support Monday–Friday, excluding major holidays.
Standard Support Hours: 9:00 AM – 6:00 PM (U.S. Eastern Time)
We typically respond within 24–48 business hours.
3. Types of Support We Provide
We can assist you with:
Account Issues
Login problems
Password resets
Updating account information
Subscription access issues
Billing Support
For all billing questions (charges, receipts, subscription status), please contact CCBill directly at:
📞 CCBill Consumer Support (Worldwide): +1-888-596-9279
🌍 Live Chat: Available on ccbill.com
You may also provide us with the last 4 digits of your card only in the CCBill portal, never by email.
Technical Support
Page errors
Video or content playback issues
Browser compatibility
Site performance concerns
Content or Safety Issues
Reporting content
DMCA issues
Community violations
Account misuse or suspicious activity
4. What We Cannot Assist With
To protect your privacy and security, we cannot handle:
Full credit card numbers
Banking information
Processing refunds directly (handled by CCBill)
Passwords provided in plain text
Legal inquiries (handled through legal@ronnygroans.com)
For safety, we may verify your identity before making account changes.
5. Refunds & Cancellations
Refunds and cancellations are governed by our Refund Policy and processed through:
⭐ CCBill Consumer Support
You can cancel subscriptions, request account details, or ask about charges through the CCBill portal or by contacting them directly.
6. Abuse, Threats, or Harassment
We maintain a strict zero-tolerance policy.
We may limit or terminate support access if a user engages in:
Harassment
Threats
Hate speech
Abusive behavior
Fraudulent activity
Attempted chargebacks without contacting support
7. Escalations
If your issue is not resolved at the basic support level, it will be escalated to:
Technical Team
Billing Liaison
Legal Team (for DMCA or serious violations)
We aim to fully resolve all legitimate issues as quickly as possible.
8. Contact Information
Ronny Groans LLC
Website: ronnygroans.com
Support Email: support@ronnygroans.com
Billing Support: CCBill Consumer Support